We are transitioning user login from the existing single username and password to a two-layer, or Multi-Factor Authentication (MFA).
When you login you will be required to enter your email address and password then enter a second verification code that you will receive either by

• email sent to your inbox OR
• text message sent to your mobile device.

Alternatively you may prefer to answer a Personal Verification Question (PVQ). This method is currently used by online banking customers of Royal Bank of Canada and other online financial service providers.

All this verification will not be required at every login in. Rather, the system will retain your credentials for up to seven (7) days. However, after that, the system will prompt you again for account verification.

We understand no one really likes all these additional verification steps. However, it is generally accepted that a critical financial application such as L2 must do whatever is reasonably possible to safeguard and protect 3rd party data from unauthorized access. It is a fact that over 75% of system breaches are a consequence of weak user passwords or inadequate user verification. MFA will help serve to drastically reduce that risk.

Starting August 9th you will not be able to use the system until either your mobile phone number is entered or your security questions are set up.

Here is what you will have to do:

1. Click Set Up Two-Factor Authentication
2. Enter your mobile phone number and/or answers to three Personal Verification Questions.
3. The next time you log in, the system may ask to verify your account:
   • If you have selected your mobile device as your preferred verification method, a 6-digit code will be sent to your phone. Enter in the code to complete the login process.
   • If you have selected Personal Verification Questions as your preferred verification method, you must correctly answer one of the security questions you set up earlier. Enter in the answer to complete the login process.

Here is the good news

This new method of security will eliminate the requirement for password changes every 90 days. We are now extending it to two (2) years. The L2 login page will also be displaying more information designed to help the end users.

Please let us know by email if you have any questions or concerns. We can always be reached by email at support@l2canada.com or by phone at 587.414.5155.